# Event Details

- **Event Name**: Unlock Your Vision & Energy – 2 Day Professional Training | Perth
- **Event Start and End Date**: Tue, 24 Mar, 2026 at 09:00 am – Wed, 26 Aug, 2026 at 05:00 pm (+08:00)
- **Event Description**: A two-day workshop that energizes employees to deliver world class customer service by understanding customer logic, emotion, and loyalty.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.About This CourseDuration: 2 Days (9:00 AM – 5:00 PM)Delivery Mode: Classroom / In-Person WorkshopLanguage: EnglishCredits: 16 PDUs / Training HoursCertification: Course Completion Certificate ProvidedRefreshments: Lunch, tea/coffee, and snacks includedCourse OverviewAlways putting your customer at the center of your business creates a service driven culture.The best and most successful businesses clearly understood this fact.This two day customer service training course will motivate participants to become morecustomer focused and more passionate about delivering outstanding service by understandingthe logical and emotional motivations of a customer to buy or continue using a service.participants will learn how to become more flexible communicators who are able to engagebetter with customers, portray energy, commitment and ownership in each customerinteraction.This two day program will energize your staff to deliver world class service thatleaves customers with a lasting positive impression.Learning Objectives●Discover the attitude, skills and knowledge needed to be a successful customerservice representative.● Explain the importance of measuring & benchmarking service as well as thevalue of a lost customer.● Realign their thinking about customer complaints and understand theopportunities in each challenging customer situation.● Understand what true customer loyalty is and the importance of their role toensure a positive customer experience.● Understand the concept of plus one's and the value of exceeding customerexpectations in each customer interaction.Target AudienceAny employee who delivers service to customersWhy choose this course?This two-day workshop focuses on building a service driven culture by putting customers at the center of every interaction. Participants gain a deeper understanding of customer logic and emotion, learn how to build loyalty, handle complaints effectively, and deliver world class service that leaves a lasting positive impression.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team together?This two-day workshop can be delivered in Classroom or Virtual format to ensure consistent service standards and a shared customer focused mindset across your organization.Contact us today to schedule a customized in-house, face-to-face session:   https://cdn-az.allevents.in/events10/banners/d6fb5430-1523-11f1-93e7-0b68a45cc1e3-rimg-w983-h740-dc497aa8-gmir.jpg   https://cdn-az.allevents.in/events9/banners/d7374bc0-1523-11f1-93e7-0b68a45cc1e3-rimg-w983-h740-dcd6d1c3-gmir.jpg   https://cdn-az.allevents.in/events9/banners/d7776200-1523-11f1-a42f-6bbe36c86375-rimg-w1200-h678-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events10/banners/d7a94770-1523-11f1-a42f-6bbe36c86375-rimg-w983-h740-dc91938d-gmir.jpg   https://cdn-az.allevents.in/events6/banners/d7efc650-1523-11f1-8ae5-771ed3dbcff0-rimg-w1200-h392-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events4/banners/d8361e20-1523-11f1-93e7-0b68a45cc1e3-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1 : What do customers want?Info: ● What customers want?
● Logic Vs Emotion
● Winning customers hearts
● Customers want CASHModule 2 : This thing called "Loyalty"Info: ● Defining a lifetime customer
● Drivers of customer loyalty
● Keeping Customers loyal and plus one's
● Why customers leave and cost of losing a customerModule 3 : Measuring customer satisfaction:Info: ● Importance of customer feedback
● Methods of collecting customer feedback
● What is NPS?
● Rate my NPS activityModule 4 : Having The Right skills and attitude:Info: ● Attitude, Skills and Knowledge
● Having the right service mentality
● Rapport = Results
● Strategies for building rapportModule 5 : Value of a complaint:Info: ● A Complaint is a gift
● Ground rules for receiving a complaint
● Avoiding customers hot buttons and forbidden languageModule 6 : Customer service techniques:Info: ● Seven Diffusing techniques
● Disengaging
● Face saving out
● Empowering customers
- **Event URL**: https://allevents.in/perth/unlock-your-vision-and-energy-2-day-professional-training-|-perth/100001983430267322
- **Event Categories**: workshops
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Funlock-your-vision-energy-2-day-professional-training-perth-tickets-1983430267322
- **Ticket Price Range**: min: 1142.75, max: 1481.58, currency: AUD

## Event venue details

- **city**: Perth
- **state**: WA
- **country**: Australia
- **location**: "Regus St Martins Tower "
- **lat**: -31.955038
- **long**: 115.8594314
- **full address**: "Regus St Martins Tower ", PERTH, St Martins Tower Level 27, St Martins Centre 44 St Georges Terrace, Australia

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events10/banners/1d82bf3d223ca38a08f4c479679e011f5438df78a302c964e76f6ec4df7f9acd-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1772337925
- **Alt text**: thumbnail
  - **Image URL**: https://dyn-image.allevents.in/generate-image?v=4&title=Unlock+Your+Vision+%26+Energy+%E2%80%93+2+Day+Professional+Training+%7C+Perth&date=24+Mar

## FAQs

- **Q**: When is the event happening?
  - **A:** Tue, 24 Mar, 2026 at 09:00 am (+08:00)
- **Q**: Where is the event happening?
  - **A:** "Regus St Martins Tower ", PERTH, St Martins Tower Level 27, St Martins Centre 44 St Georges Terrace, Australia
- **Q**: What is the ticket price?
  - **A:** starting from 1142.75 up to 1481.58 AUD
- **Q**: Who is organizing the event?
  - **A:** MG Aussie
- **Q**: What type of event is this?
  - **A:** workshops
- **Q**: Where can I find ticket details about Unlock Your Vision & Energy – 2 Day Professional Training | Perth ?
  - **A:** You can find ticket details about this event on AllEvents.

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                "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills"
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